Frequently Asked Questions

General

What is FRINGE WORLD?

FRINGE WORLD is a summer celebration held in in Perth, Western Australia during the city's buzzing summer festival period. The 2017 FRINGE WORLD Festival was held from 20 January to 19 February. 

FRINGE WORLD is the largest annual event in Western Australia and the third largest Fringe in the world. Yep, Perthians really love their Fringe! 

The annual program of events is all about big variety and offering something for absolutely everyone. The line up includes comedy, circus, free and family entertainment, theatre, visual arts, music and musicals, dance and cabaret presented by Western Australian artists along with performers from all over the world. 

The 2017 Festival played host to 700 shows at over 150 venues and performance spaces spread across Perth and further afield in local communities and neighbourhoods. The 2017 Festival sold more than 350,000 tickets and generated box office sales in excess of $10 million. Attendance at ticketed and non-ticketed events topped 750,000. 

FRINGE WORLD Festival is produced by Artrage Inc, a Not-For-Profit cultural organisation and charity that has been at the forefront of enriching and evolving the creative arts and culture of Western Australia since 1983. 

The Festival's positive cultural, social and economic benefits for the state is documented in the 2017 FRINGE WORLD Impact Report.

FRINGE WORLD has been running since 2011 and the 2018 Festival will be held from 26 January to 25 February.  

Who produces FRINGE WORLD?

FRINGE WORLD is produced by Artrage, a not-for-profit charitable organisation with a mission to enrich the cultural fabric of Perth and Western Australia. Artrage is Western Australia's longest running not-for-profit arts organisation established in 1983. Originating as an alternative to the Perth International Arts Festival, Artrage has evolved into a key production company supporting contemporary culture in Western Australia. 

Help! I can't login to the FRINGE WORLD website

We have a brand-spanking-new website for FRINGE WORLD Festival 2018. This means that if you’ve previously bought tickets with us your login email address will be the same as before, however, you’ll need to update your password before you can begin purchasing Fringe tickets and Gift Vouchers.

Here’s how to update your password:

  1. Go to our shiny, new login page.
  2. Click on the 'Forgotten your password?' link.
  3. Enter in your email address and hit 'Reset Password'.
  4. You will be emailed a new password so check your inbox.
  5. Head back to the login page, enter in your email address and copy and paste your new password into the sign in fields.

Make sure to reset your password to something more secure and one you'll remember for when you need to login next time!

Can I work/volunteer with the Festival?

Sign up to our e-news and keep an eye on our Facebook page to find out about jobs and volunteer opportunities with FRINGE WORLD. 

Where can I get a copy of the Festival printed Guide?

All FRINGE WORLD events are listed on this website, visit the What’s On page to find out more. 

If you'd like a copy of the Festival Guide, click here for locations where you can pick up a copy. You can also read it online here.

I'm an artist. Can I perform in the Festival?

FRINGE WORLD is an open-access Festival, which means that artists from anywhere in the world can register to be part of the event. 

Artist registrations for the 2018 Festival are now closed. Registrations for the 2019 Festival will open in July 2018. Sign up to our e-news to receive notification of when registrations are open. 

When is the 2018 Festival?

The 2018 Festival will run from 26 January to 25 February in Perth, Western Australia during the city's buzzing summer festival period. Tickets are on sale now.

Key Festival dates are: 

  • November 15: FRINGE WORLD Friends get early access to purchase a selection of 2017 events via TeaserTix
  • December 7: FRINGE WORLD 2018 program revealed and all event tickets on sale to the general public. FRINGE WORLD Woodside Concierge Box Office Opens
  • January 15: Fringe Central at The Perth Cultural Centre Box Office opens
  • January 26: FRINGE WORLD Festival kicks off
  • February 25: FRINGE WORLD Festival ends
Where can I find more information about FRINGE WORLD?

The Festival's cultural, social and economic benefits for Western Australia are documented in the 2017 FRINGE WORLD Impact Report. 

How can I give feedback to FRINGE WORLD?

We welcome customer feedback, comments and questions at any time! Just fill out our Contact Us form and we'll get back to you as soon as possible.

At the conclusion of the 2017 Festival, we invited all audiences to complete our survey, which was an opportunity to provide comprehensive feedback. Key results and findings of this survey are then referred to by our team in the planning and development of future festivals. We also publish highlights from all Festival surveys in our annual Impact Report. 

I'm a venue manager. Can my venue be part of FRINGE WORLD?

FRINGE WORLD is an open access Festival and there are a number of ways that Perth venues can be part of the event. Venues, like artists, need to register their interest with the Festival. 

Registrations for the 2018 Festival for artists and venues are closed. Registrations for the 2019 Festival will open in July 2018. 

Sign Up to our e-news to receive notification of when registrations are open.

FRINGE WORLD Friends

When can I start buying 2-4-1 tickets?

Straight away! 2-4-1 tickets went on sale with the full program on December 7. The tickets you can see as part of 2-4-1s on the website will remain there all through the Festival but tickets are limited and once they've sold out, they've sold out! Check out the 2-4-1 tickets here. 

How do I find the shows that have 2-4-1 available?

First of all, the Friend will need to login to our website. From the Events page, they will be able to filter by Friends 2-4-1 events/session. They will also be able to see if any 2-4-1 tickets are available on specific event pages.

How many 2-4-1's can I purchase per session?

There is no limit per Friend, but there will be a limited amount of 2-4-1 tickets for each session overall. 

Will there be further release of 2-4-1 events/sessions during festival?

No, what is on sale now will be the full 2-4-1 release. We advise Friends to get in quick!

What is the cutoff date for signing up?

There isn’t one, but as the primary benefits are during the 2018 Festival, we highly recommend subscribing ASAP! 

What are the benefits of joining the FRINGE WORLD Friends club?

FRINGE WORLD Friends get a bunch of sweet treats to help you make the most out of the Festival plus a range of unique year-round opportunities.

  • Exclusive advance release tickets: For the first time ever Friends will get early access to purchase a selection of FRINGE WORLD event tickets before anyone else. These early access tickets are called TeaserTix and we will be releasing these in two rounds, the first round on Wednesday 15 November and the second on Wednesday 29 November. 
     
  • Skip the Line MultiPass: This allows the bearer plus one to jump the queue at key FRINGE WORLD venues – multiple times! This pass will be posted out to you and may take up to 10 business days to arrive. 
     
  • Access to exclusive 2 for 1 discounted tickets: More than 200 events this FRINGE WORLD Festival season have 2 for 1 discounts available to Friends only. 
     
  • New improved FRINGE WORLD Friends e-news: with recommendations, tips and hints to make your Fringe experience super enjoyable. 
     
  • Express Friends line at FRINGE WORLD Box Offices: Get priority access so you don't have to wait in the box office queue at The Pleasure Garden and other key Festival hubs. 

 
And to keep the good times going post Fringe… in partnership with a growing family of like-minded businesses and arts organisations, a new program of year-round exclusive access to benefits with some of the best cultural, entertainment and hospitality providers in Perth.

To get the most out of the club, you should sign up before TeaserTix go live on 15 November.

With the year-round benefits that club subscribers get, you’ll be treated with great offers til 31 October 2018.

Become a Friend

Where can I use my Friends Skip The Line pass?

You can use your Skip The Line Pass at FRINGE WORLD venues at The Pleasure Garden, Ice Cream Factory venues The Edith Spiegeltent and The Ramp as well as FRINGE Central venues Circus TheatreThe Gold Digger and The Shambles.

The Skip The Line pass cannot be used at Club Swizzle at The Ice Cream Factory.

Gift Vouchers

How do Gift Vouchers work?

Gift Vouchers are perfect for Christmas and thank you gifts at the end of the year!

You purchase Gift Vouchers from our website and you can choose to get the Gift Voucher mailed or sent via email.

Gift Vouchers can be redeemed to purchase tickets to all events in the 2018 Festival so it’s a wonderful present to treat your friend or family so they can go on a Fringe adventure!

Check out the FRINGEFeed for some helpful instructions on how to send an e-voucher.

Christmas delivery of Gift Vouchers

If you order a Gift Voucher after 5pm Thursday 7 December 2017 we cannot guarantee delivery before Christmas, however you can purchase an E-voucher that will be emailed directly to the recipient. Buy an E-voucher here. 

How do E-vouchers work?

Simply purchase an E-voucher and it'll hit the inbox of your recipient. You enter their address and a message to them after you see the order confirmation page.

E-vouchers are the perfect option to gift your mates and family if you don't know their postal address, or if you've left your Christmas pressies a little too late! The Gift Voucher can be redeemed for tickets online or from one of our FRINGE WORLD Box Offices. Buy an E-voucher here.

What happens if I forget to send my E-voucher

If you forget to put the recipient’s address in your E-voucher purchase on the order confirmation page you can go back to your account page and send it from there.  

When does my Gift Voucher expire

FRINGE WORLD Gift Vouchers purchased during the 2018 Festival can be used for ticket purchases during the 2018 Festival only. Balances remaining on gift vouchers after February 25 will be forfeited and are not further redeemable. 

Ticketing

How can I buy tickets?

Online

Buy tickets to all shows on this website. Most tickets are available to purchase online until 60 minutes prior to event start time (unless otherwise stated). 

Some event tickets can be purchased online up until session start time. If purchasing just before a show starts please ensure you have left sufficient time to collect your tickets and get to your venue. 

Please note, all online transactions incur a $2.20 Website Transaction Fee.  

Browse all events here. 

At a Box Office

Buy tickets to all shows at one of the FRINGE WORLD Box Offices. Click here for Box Office opening times and locations. 

Elsewhere

Some shows outside FRINGE WORLD hubs do door sales if available in the 60 mins before the event start time.  Do check with the venue if this is possible. See all venues here. 

Without limiting your statutory rights under Australian Consumer Law, there is no right of refund or exchange on tickets. Please check your tickets carefully before finalising your transaction. Click here to view our full terms and conditions.  

What fees will I be charged when buying tickets?

A $2.20 website transaction fee is applied to every purchase made online through our website.

A $1 booking fee is applied to every ticket. This booking fee is already included in the advertised ticket price listed on our website and in the printed guide. As such, the booking fee is not itemised in your order confirmation. 

Can I pick up my tickets from a FRINGE WORLD Box Office?

 

 

Yes. Choose the Collect at Box Office option to collect your tickets from a FRINGE WORLD Box Office or from our self-collect points. For all events at the following venues you must collect your physical ticket from a FRINGE WORLD Box Office or self-collect point prior to heading to the venue.

The Pleasure Garden

Fringe Central at The Perth Cultural Centre

The Ice Cream Factory

State Theatre Centre

If your event is at another venue, you will not require a physical ticket so simply print out your booking confirmation email and show it to the venue on arrival. Please also bring your photo ID along with you.

For all events on at Elizabeth’s Palace and Circus Palace there will be a Box Office at the venue where you can collect your tickets. 

When purchasing tickets from this website choose Collect at Box Office to be able to collect the tickets from one of our FRINGE WORLD Box Offices, please click here for locations and opening times

Bring the order number and credit card you paid for the tickets with and you can print them yourself using the self-service ticket machines to save time.

When collecting your order from the Box Office please bring your Order Number (find it on your Order Confirmation email) and a valid form of ID such as:

A current Australian driver's license;
A current passport;
A current Australian learner driver permit;
A Western Australian Photo Card or equivalent issued in an Australian state or territory;
The credit/debit card you paid with to purchase the order

If you are unable to pick up the tickets yourself, you may appoint someone else to do so through a Letter of Authority.
Please fill in a Letter of Authority and the person you appoint can use this to collect tickets on your behalf. We will retain these letters as proof of collection. If you are collecting tickets to see a show that night, we recommend that you allow at least 60 mins in order to queue for your tickets at the Box Office and find your venue.

Can I get my tickets mailed to me?

Yes! 

If purchasing well in advance you can choose to have your tickets mailed to you $6.50 (Registered Post). 

Standard Post is only available until early January.

We strongly recommend choosing registered post as we are unable to reprint lost tickets. If choosing Registered Post, you will need to sign on delivery. Please allow up to 10 business days for delivery and check the address you have provided us with is correct.  

Please note: post will not show up as an option if you have tickets in your cart for a session that is in less than 12 days’ time. 

Please read our ticketing Terms and Conditions for more information.

Can I pick my tickets up from the venue?

When purchasing your tickets if Venue Collect is an option you can opt to collect your tickets from the venue within 60 minutes of the show start time. Check your Order Confirmation for more information. 

For all events at FRINGE Central, The Pleasure Garden or The Ice Cream Factory you must collect your tickets from a FRINGE WORLD Box Office before your show starts if you have selected box office collection.

We recommend that you allow at least 60 mins in order to queue for your tickets at the Box Office and find your venue.

What are RushTix?

RushTix are special discounted ticket only available on the day of the session.  

RushTix may be 30 per cent, 50 per cent or even up to 70 per cent off the full price ticket! 

How do I get RushTix

Opt into our new Daily RushTix email to be the first to know what sessions have RushTix.  

To do so, log into the FRINGE WORLD website and update your preferences here

Otherwise, just filter all events by RushTix under the "Prices" option or visit one of our Box Offices where our friendly Box Office staff can assist.  

Be sure to get in quick as RushTix will sell out fast!  

When can I buy RushTix?

RushTix are available to purchase on the FRINGE WORLD website or at any FRINGE WORLD Box Office.  

RushTix are only available on the day of the session from 11am until sold out.  

Can you help me choose a show?

How do I find a show?

If you know the name of an event you want to get tickets to, use the search function at the top of the page.

If you just want to have a little look-see, then go to Browse All Events. Use the Advanced Search to select search criteria such as time, date, genre, venue, precinct and more. This will filter the types of events and help you find something to see. 


If you create an account and/or login, you can mark shows that catch your eye using the Favourites function. Shows that you have “Favourited" can be viewed at a later date by clicking on the Favourites button. 


Find out where you can pick up a hard copy of the FRINGE WORLD Guide here or check out the online version here

There are so many shows! Can you recommend some?

If you're looking for recommendations, tips, reviews and more visit these sites: 

Or during the Festival head to The Pleasure Garden or FRINGE Central at The Perth Cultural Centre and grab a flyer from an artist and let them tell you about their show!

Exchanges, refunds and lost tickets

Can I get an exchange or refund?

Before completing your purchase of tickets, please carefully review the event, date/time and venue details. Without limiting your statutory rights under Australian Consumer Law, there is no right of refund or exchange on FRINGE WORLD tickets.  If an event has been cancelled you are entitled to a refund.

What if my tickets are lost or stolen?

We recommend that you treat your tickets like cash because we are unable to replace lost or stolen tickets. If you have lost your tickets email hello@fringeworld.com.au at least 24 hours before your show time. FRINGE WORLD reserves the right not to refund lost or stolen tickets.

Concession prices

Are there concession prices?

There aren't any specific special prices for Concession cardholders with the exception of Companion Cards. Please click here for more information on Companion Card tickets.

Are there children's prices?

Some shows may have special ticket prices for children such as: 

  • Kids Ticket prices - For children 12 years and under who will occupy a seat. Children ages 2 years and under are free on lap.
  • Family Ticket prices - A discounted ticket pack covering 2 Adult and 2 Children or 1 Adult and 3 Children. Please enter '4' tickets when purchasing 1 family ticket.

Check the show details to find out whether these ticketing options are offered.

Venues and seating

Can I smoke in any of the venues?

All indoor performance areas are smoke free. 

I have tickets to two shows in one night. Will I have time to get from one to the other?

We have many different venues throughout the city (and beyond!) so please make sure you allow yourself extra time to get from venue to venue. 

Can I choose where to sit when buying my tickets?

Most seating is unreserved and is filled on a first come, first serve basis when you arrive at the venue. We recommend you arrive at least 60 minutes prior to your session start time – to find a park, collect your tickets from a Box Office, find your venue and grab a pre-show drink.

What time should I arrive for my event?

Should I arrive early?

Most shows are around 60 minutes in length.  This is also the ideal time to arrive pre-show.

Allow at least 60 minutes before the show to find a park, collect your tickets from a Box Office, find your venue and grab a pre-show drink.

A queue will form outside your venue before show time and most shows have unallocated seating, so line up early to get your pick of the seats.

Unfortunately, latecomers may not be admitted.
 

Age suitability

I'm under 18, can I go to a FRINGE WORLD event?

Many FRINGE WORLD venues including The Pleasure Garden and The Showman's Fair at the Urban Orchard are licensed. In some instances, under 18's are welcome to licensed areas but must be accompanied and supervised by a parent or guardian and the decision to allow entry is entirely at the discretion of the licensee. Each venue can have different licensing conditions so please check the venue license rules before purchasing a ticket.

Note that some events are restricted to over 18s only – look out for “18+ (Restricted)” in the Age Suitability section of the event.

Always check the ‘Content Warnings’ on each page before purchasing a ticket as we cannot offer a refund when admission is refused by the venue.

What are valid forms of ID when attending 18+ licensed FRINGE WORLD venues?

At licensed venues security may ask to see valid photo ID to gain entry. If you cannot produce valid photo ID then you may be refused entry, without refund.

The valid forms of Photo ID accepted in Western Australia are Passports, WA Photo Cards and Australian Driver's Licenses only (i.e. the following are not accepted: student cards, foreign driver's licenses, health care cards, credit cards).  


Click here for full details of identification that are permitted as evidence of age

What does the suitability of events mean?

Each event will have a suitability listed on the right hand side of the event page. This is to help you decide whether it is right for you and your group. Below are the definitions of each suitability listing:

All (General): Suitable for all ages. Kids, parents and grandparents alike will enjoy this event. Does not contain any sensitive content like nudity or coarse language.

PG: Parental guidance recommended. For children’s events there are additional age ranges for some shows.

M: Mature audiences. Recommended for people over 15 years old but subject to parental discretion. Events that contain some adult content but are suitable for teenagers aged 15 and up. 

18+: Recommended for people over 18 years old. Events that contain nudity, coarse language, sexual references or depictions of violence are generally considered to be suitable for adults only

18+ (restricted): Restricted to people over 18 years old. Events that contain nudity, coarse language, sexual references or depictions of violence are generally considered to be suitable for adults only and patrons will be expected to be able to provide photographic ID. 

Accessibility

I'm in a wheelchair and have specific access requirements, who should I contact?

Refer to the accessibility page for details on how to make a specific access request.

How can I book a ticket with a Companion Card?

Refer to the accessibility page for details on how to book with a companion card.

What is the disability access like at FRINGE WORLD venues?

Accessibility levels vary across all FRINGE WORLD Festival venues. Go here for general accessibility information. For venue specific access information, please visit the individual venue page.

Camera and Photography

Can I take photos during the show/performance?

Only at the discretion of the performers, otherwise cameras or other photography or recording equipment (including mobile phones) may not be permitted to use at the event. 

Will my photo be taken at the Festival?

Your photo may be taken at a Festival event or venue. Refer to our Terms & Conditions for more information.